Refund policy

Return & Refund Policy

We want you to be stoked with your Bad Idea Fly Co. gear. Because many of our products are made to order specifically for you, we’re unable to accept returns or exchanges for incorrect sizing, change of mind, or buyer’s remorse.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the problem. Once reviewed, we’ll work to make it right with a replacement or refund when appropriate.

Please do not send an item back unless we specifically ask you to do so.

Sizing Issues

Because our apparel is made to order, we cannot offer returns or exchanges when the wrong size is ordered.

Sizing can vary between products, so please review the size guide provided on the product page before ordering.

If you believe you received an item that was mislabeled or does not match the size you ordered, contact us so we can review the issue.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us as soon as possible after placing it.

We cannot guarantee that an order can be changed or canceled once it has entered production.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is related to an error or defective product for which Bad Idea Fly Co. is responsible.

Lost or Missing Packages

If tracking shows that your package has not arrived or appears to be lost in transit, please contact us so we can investigate the shipment.

Bad Idea Fly Co. is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error, contact us as quickly as possible before the order enters production or ships.

Contact Us

Questions or problems with your order? Contact us through the contact information provided on our website and include your order number so we can help as quickly as possible.